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Bot IPSGuru

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  1. If your brand sells a product or service, the first thing that comes to mind as a benefit to building your community is support deflection. And it's easy to see why. It's something you can quickly calculate an ROI for. Let's say every 20 hits to a public question with a solved answer from a client or team member equates to one less ticket. If a ticket costs $10 to solve on average, it's straightforward to see the value by calculating deflected tickets. Let's say your busy public support community had 20,000 hits a month; you've just saved $200,000 a month in support costs. Great! But before you finish there, I want you to consider the rewards a brand community can offer. A public support desk isn't a community. It's likely most of your customers join because of an issue with your product. They tap in some keywords on Google and come across your site. They see a bunch of solved questions like theirs, and they either get the fix and bounce out, or post and wait for a reply. With nothing to get them to come back, once they have the answer they'll likely bounce out then and only come back when they hit a new problem. That's not a community. A community is a place where people return multiple times to collaborate, learn and grow together. "[A brand community is] a group of people who share an identity and a mutual concern for one another's welfare - who participate in shared experiences that are shaped by a brand." - Carrie Melissa Jones For that, you need to look beyond the support desk and expand into more use cases, and there are compelling reasons to do this. Shared experiences Allowing your customers to share their experiences with your products can lead to unique brand stories that reinforce bonds between members and creates social solidarity in the community. A few years ago, I remember reading a post on a travel community. A family were flying with Delta and their son who has autism was becoming more and more distressed with the change in routine for that day. A Delta employee saw this and came and spoke with the family, helped settle the boy and ensured they boarded early to avoid the crush of passengers. It's a small moment of kindness that wouldn't make headlines, but it was very memorable for this family; enough so that they posted about it. This post had numerous replies in praise for the airline and no doubt made many of them think of Delta when booking their next flight. "[Social solidarity is] not just passive tolerance but felt concern for what is individual and particular about the other person." - Alex Honneth "The Struggle for Recognition" All those stories, connections and moments build social capital and loyalty for your brand. Feedback Your customers are already talking about your product. Some of it will be good, and some of it won't be good. They are already talking about it on social media, and in numerous communities, they belong to. If you do not have space within your community for your customers to leave feedback, then you're missing out on a massive benefit. You get a chance to address negative feedback before it spills out further into the public domain. Likewise, positive feedback makes for compelling customer success stories. Feedback is a great way to crowdsource innovation and to guide sales and marketing on how your customers are using your products and where the gaps are. Owning your niche Allowing space for conversations relating to your product makes good sense. If you sold a fitness tracker, then it makes good sense to have areas for discussions revolving around wellness areas such as sleep, diet and exercise. Likewise, a mobile phone network will do well having areas related to the various brands of mobile phones. "There is status that comes from community. It is the status of respect in return for contribution for caring for seeing and being in sync with others. Especially others with no ability to repay you." - Seth Godin Creating these spaces encourages return visits beyond direct support for the product. Those return visits are what makes your community a community. Просмотр полной новости
  2. This application will allow you to display all groups that a user is in on their posts/hovercard/profile. Features: Displays all groups on forums posts Displays all groups on users profiles Displays all groups on users hovercards Block certain groups from displaying - Note: Does not affect primary group Show group icons on forum posts/profiles if enabled 1 Time Purchase Просмотр полной статьи
  3. With this plugin you can easily clean any member from: started private conversations - they will be deleted from database, replies in the private conversations (started by someone else), both these tools are usefull to remove spam, no wanted content etc. unfollow them from all followed content with ability to refollow it by them in the settings. this tool is usefull to prevent receiving a bouncer e-mails (for example if the mailbox isn't exists anymore or it's full). Then you could send message to this member with request to update his e-mail and prevent increasing size of e-mails logs in the ACP. This is first release of this plugin, if you have any questions or feature requests - let me know! Просмотр полной статьи
  4. This is an application to allow users to create friendships with others. Features: Users can send friend requests to others Notification when: Receiving a friend request A friend request has been accepted. User can manage the notifications (disable/enable, use email/inline-notification) Displaying friends: Friends icon on top navigation displays in all pages. Friends tab in profile page. 1 click to send PM, Chat (requires Chatbox+ application) Easy to search friends. Privacy settings can allow users to set certain actions: Who can view your Profile. Who can send your Personal Message. Who can view your friends in profile. Просмотр полной статьи
  5. Please check gallery of screenshot from live version. If you want to check my demo board please click here. Change theme to RolePlay in themes list (on bottom of the board). To enable custom nodes you have to buy this plugin (paid once with lifetime updates if needed): RolePlay 1.0.0 functions: - logo display + animation - background image + animation - responsive design - you can change main color (default purple) in one form - custom footer panel with 4 panels Просмотр полной статьи
  6. NeedNo No Copyright Demo Просмотр полной статьи
  7. (change theme to Abstract, default one is Vertiforo) To enable custom nodes you have to buy this plugin (paid once with lifetime updates if needed): Просмотр полной статьи
  8. Change behaviour of how the polls works. Features: enable/disable viewing of results before closing a poll, in pending polls (opened) results won't be viewable, set minimum amount of content to allow vote in polls. Просмотр полной статьи
  9. Translation for the application: Installation / Instalacja: The .xml file is sent to the server as language updates in translations. Plik .xml wygrywamy jako aktualizacje języka w tłumaczeniach. Просмотр полной статьи
  10. (change theme to Abstract, default one is Vertiforo) Please check gallery of screenshot from live version. If you want to check my demo board please click here. To enable custom nodes you have to buy this plugin (paid once with lifetime updates if needed): Abstract 1.0.0 functions: - logo display + animation - render left and render right display + animation - background image + animation - responsive design - you can change main color (default orange) in one form - custom footer panel with 4 panels Просмотр полной статьи
  11. This resource will send a notification to the content author when their content is promoted. Просмотр полной статьи
  12. Vertiforo theme was made few years ago for gaming communities who were looking for dark designs. This is rewritten version of Vertiforo known from other forum software. As this is my first release on IPB whole cost of this theme is lowered. All customers can get fast support on my discord. Because this is first release I know there could be some bugs or problems with third part plugins but you won't be left with that! I will fix all bugs which prevent to use additional functionalities Please check gallery of screenshot from live version. If you want to check my demo board please click here. To enable custom nodes you have to buy this plugin (paid once with lifetime updates if needed): Version 1.0.0 functions: - logo display + animation - render left and render right display + animation - background smoke effect - background image + animation - responsive design - you can change main color (default orange) in one form - custom footer panel with 4 panels This project will be supported. You can check reviews of this theme from other forum soft. Просмотр полной статьи
  13. This adds a button to your site that is visible to guests that will link to a whatsapp contact number of your choice. Looks great and keeps your visitors in close contact at any given time. settings in acp for custom message text in header custom avatar custom dummy message text Demo at [Hidden Content] Warning!!!!! Anybody installs this and adds their phone number, is essentially giving their phone number to every guest on the site. Просмотр полной статьи
  14. One of the most popular requests we get for Commerce is for a free trial period for subscriptions. We've heard from many clients that wish to allow their members a free, or reduced cost trial period before auto-renewing the full price. I'm pleased to say that we've now added this functionality into Invision Community 4.5. Let us take a look at how it works. Initial Terms In 4.5 you can now specify an initial term that is different to the normal renewal term for any subscription plan or product. For example, you could make the initial term $0 for 1 week and the normal renewal term $10 per month which will allow you to create 1 week free trial. The initial term doesn't have to be $0, you can use any special price for the initial term you like. Subscription Plans showing Free Trials For developers creating their own applications with Commerce integration, this functionality is also available to you simply by passing a DateInterval object representing the initial term when creating the invoice. Collecting Payment Details for Free Trials Previously, if you were buying something that is free, the entire of the last step of the checkout would just be skipped and the invoice marked as paid. In 4.5, if: The user is purchasing something which has a free initial period, but also has a renewal term (i.e. is a free trial), and You have a payment method which can collect card details (Stripe, Braintree, etc) The user will be prompted to provide payment details that will not be charged until after the free trial. If the user already has a card on file they will not be prompted to provide the details again but will see a confirmation screen rather than the order just being marked paid immediately. Checkout Process for a Free Trial As you can see, allowing a free or reduced cost trial period has never been easier. We hope that you enjoy using this new feature of Invision Community 4.5. Просмотр полной новости
  15. We started talking about Invision Community 4.5 way back in November of last year. Now, less than six months later, it's ready for you to test. While we put the finishing touches to a few features, we have set up a preview site so you can test out the new features, leave your feedback and make a note of any bugs you spot. Head over now to the Invision Community Alpha test site. Please be aware that this test site is running in 'development mode' so it is automatically updated with the latest fixes throughout the day. This means it has to work extra hard on each click as there are no caches, pre-built languages or templates to use, so it will be a lot slower than a production version. So please don't worry about it being a touch slow, and definitely don't try and run Page Speed analysis tools on the alpha site! You can read about the headline features over in our product updates blog. Let us know what you think! Просмотр полной новости
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